Cancellation & Refund Policy

At Laven Games, we strive to provide our users with the best gaming experience. However, we understand that there may be circumstances where a cancellation or refund is necessary. Please review our policy below.

1. Game Cancellations

If a game is canceled due to technical issues, server problems, or any other reasons on our part, we will ensure that all affected users are compensated fairly. Compensation may be in the form of game credits or refunds, depending on the specific circumstances.

2. Refund Policy

Refund requests will be considered under the following conditions:

• In case of accidental double payments, users can request a refund for the duplicate transaction.
• If there was an error in the game that affected the outcome, users can report the issue for review. If the claim is found valid, a refund may be issued.
• Refund requests must be made within 7 days of the transaction date.

3. How to Request a Refund

To request a refund, please contact our customer support team at info@lavengames.com with the following details:

• Username and registered email address
• Transaction ID and date
• Reason for the refund request

Our team will review the request and respond within 5-7 business days. Approved refunds will be processed through the original payment method used.

4. Non-Refundable Items

Please note that the following items are non-refundable:

• Game credits or virtual items that have already been used or consumed
• Transactions made more than 7 days ago

5. Contact Us

If you have any questions about our cancellation and refund policy, please contact us at:

• Email: lavengames.com
• Phone: 1800 572 7899